Shipping Policy

Shipping & Delivery Policy

Nurse Unchained™

Operated by Venoir, LLC
Effective Date: July 17, 2026

Nurse Unchained™ is committed to processing and delivering orders as efficiently as reasonably possible. This policy explains the production, shipping, tracking, and digital-delivery terms for purchases made directly through NurseUnchained.com.

Products purchased through Amazon or another third-party marketplace are subject to that seller’s shipping and delivery policies.

1. Print-on-Demand Products

Most Nurse Unchained print products are produced after an order is placed through a print-on-demand or third-party fulfillment provider.

Print products may include:

Guidebooks;
Workbooks;
Notebooks;
Printed toolkits;
Companion sets; and
Other physical resources.

Because products may be printed specifically for each order, production time is required before shipment.

2. Processing and Production Time

Print orders are typically processed and produced within approximately 1–3 business days after successful payment.

Processing time does not include weekends, holidays, or carrier transit time.

Production may take longer because of:

Holiday or high-volume periods;
Product availability;
Print-provider delays;
Quality-control reviews;
Payment-verification issues;
Severe weather;
Technical problems; or
Other circumstances outside our reasonable control.

An order is not considered late while it remains within the disclosed production and estimated delivery periods.

3. Estimated U.S. Delivery

After production and shipment, standard delivery within the United States generally takes approximately 5–10 business days.

Delivery estimates are not guarantees. Actual delivery time depends on:

Destination;
Shipping method;
Carrier performance;
Weather conditions;
Holidays;
Address accuracy; and
Other transportation or fulfillment conditions.

The estimated total time from purchase to delivery is generally the applicable production period plus carrier transit time.

4. Expedited Shipping

Expedited shipping may be offered for certain products and destinations.

Expedited shipping generally shortens carrier transit time but may not shorten the time required to print, prepare, or fulfill the product.

Any expedited option and additional cost will be displayed at checkout when available.

5. International Shipping

International shipping may be available for eligible products and destinations.

International orders may require additional time because of:

Customs processing;
Import inspections;
Local postal services;
International carrier transfers;
Regional restrictions;
Taxes or duties; and
Other destination-country requirements.

International delivery dates are estimates and cannot be guaranteed.

Duties, Taxes, and Customs Charges

Unless expressly collected at checkout, the recipient is responsible for applicable:

Customs duties;
Import taxes;
Brokerage fees;
Handling charges; and
Other government or carrier-imposed costs.

Nurse Unchained does not control these charges and cannot predict the amount.

A refusal to pay customs charges does not automatically qualify an order for a refund. Any approved refund for a returned international order may be reduced by original shipping, return shipping, customs, handling, or other nonrecoverable charges.

6. Shipping Rates

Shipping rates are calculated at checkout based on factors that may include:

Delivery address;
Product size and weight;
Fulfillment location;
Shipping method;
Number of products; and
Carrier rates.

Shipping charges are displayed before the order is submitted.

Original shipping charges are generally nonrefundable unless the order was canceled before fulfillment or a refund is otherwise required by law.

7. Shipping Confirmation and Tracking

When tracking is available, a shipping-confirmation email will be sent to the email address provided at checkout.

The email may include:

Carrier name;
Tracking number;
Tracking link; and
Estimated delivery information.

Tracking may take up to 48 hours after shipment to display movement.

A delay in the initial tracking update does not necessarily mean the order has not shipped.

8. Multiple Packages

Products in the same order may be:

Produced at different facilities;
Shipped by different fulfillment providers;
Assigned separate tracking numbers; or
Delivered on different days.

Receiving one part of an order does not necessarily mean the remaining items are missing.

Separate packages do not create additional shipping charges unless those charges were disclosed at checkout.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient’s full name;
Street address;
Apartment, suite, or unit number;
City, state, and postal code;
Country; and
Any other information required for delivery.

Review your address carefully before submitting the order.

Address Changes

Contact info@nurseunchained.com immediately if an address correction is needed.

We will attempt to update the address when reasonably possible, but changes cannot be guaranteed after:

Production begins;
The order enters fulfillment;
A shipping label is created; or
The order is transferred to the carrier.

Nurse Unchained is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer.

If an order must be reproduced or reshipped because of a customer-provided address error, the customer may be responsible for the additional production and shipping costs.

10. Returned-to-Sender Packages

A package may be returned to the sender because of:

An incorrect or incomplete address;
An unclaimed package;
Refusal of delivery;
Failed delivery attempts;
Customs refusal;
An inaccessible delivery location; or
Another carrier-determined reason.

If a package is returned, contact us to discuss available options.

Reshipping may require payment of new shipping charges and, when the product cannot be reused, replacement-production costs.

Original shipping charges and other nonrecoverable carrier or fulfillment costs are generally nonrefundable.

11. Delayed Shipments

Carrier delays may occur after an order leaves the fulfillment facility.

If tracking shows that an order remains in transit beyond the carrier’s expected delivery window, contact us at info@nurseunchained.com.

We may:

Review the tracking information;
Confirm the shipping address;
Contact the fulfillment provider;
Submit a carrier inquiry when available; or
Provide instructions for the next appropriate step.

A carrier delay does not automatically qualify an order for an immediate refund or replacement. A carrier or fulfillment investigation may need to be completed first.

12. Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact us promptly.

After reviewing the order and available carrier information, we may provide an appropriate:

Replacement;
Reshipment;
Refund;
Store credit; or
Other resolution.

The available resolution may depend on the carrier’s investigation, fulfillment provider’s policy, destination, and circumstances of the loss.

13. Packages Marked “Delivered”

If tracking shows “delivered” but you cannot locate the package:

Verify the shipping address on your order.
Check entrances, mailrooms, parcel lockers, and other delivery areas.
Ask household members, neighbors, building staff, or reception personnel.
Allow up to 48 hours because some carriers mark packages delivered shortly before final placement.
Contact the carrier for delivery details.
Contact us if the package remains missing.

A carrier’s delivered status does not automatically qualify the order for a refund or replacement. We may require completion of a carrier inquiry or additional verification.

14. Damaged, Defective, or Incorrect Orders

If your product arrives damaged, defective, or incorrect, email info@nurseunchained.com promptly.

Include:

Your full name;
Order number;
Description of the issue;
Clear photographs of the product;
Photograph of the packaging; and
Photograph of the shipping label, when requested.

Do not discard the product or packaging until you receive instructions.

After verification, we may provide a replacement, correction, refund, or another appropriate remedy under the Nurse Unchained Refund, Returns, Cancellation & Online Access Policy.

15. Order Cancellation

You may submit a cancellation request within 30 minutes after placing a print order.

We will honor the request when reasonably possible, but cancellation cannot be guaranteed after:

Printing begins;
Fulfillment begins;
A shipping label is created;
The order is transferred to a fulfillment provider; or
The order ships.

A cancellation is not approved until you receive written confirmation.

16. Returns

Do not mail a return to the address on the shipping label unless we specifically instruct you to use that address.

The return address may differ from:

The fulfillment address;
The business address;
The carrier’s return address; or
The address printed on the original package.

Contact info@nurseunchained.com for return authorization and instructions before sending an item back.

Eligible returns are governed by the separate Refund, Returns, Cancellation & Online Access Policy.

17. Digital Products

Digital products require no physical shipping.

Digital products may include:

PDFs;
eBooks;
Downloadable guidebooks and workbooks;
Starter Packs;
Templates;
Editable forms;
Toolkits; and
Digital bundles.

After successful payment, eligible digital products are generally delivered through:

An email containing a download link;
The order-confirmation page;
A customer account; or
Another designated delivery platform.

Delivery is usually prompt, but payment review, email filtering, system maintenance, or technical problems may cause a delay.

If you do not receive your digital purchase:

Check your spam, junk, promotions, and other filtered folders.
Confirm that the correct email address was used at checkout.
Log in to your Nurse Unchained account, if applicable.
Contact info@nurseunchained.com with your order number.

Digital-product purchases are governed by the separate Refund, Returns, Cancellation & Online Access Policy.

18. Online-Access Resources

Online-access products are not physically shipped.

Access may be delivered through:

Login credentials;
A protected customer account;
An access link;
A digital reader;
An educational portal; or
Another online platform.

The product page will identify the applicable access format and any stated access period.

If you experience an access problem, contact info@nurseunchained.com for assistance.

19. Mixed-Format Bundles

Some bundles may contain:

Print products;
Downloadable files;
Editable templates; and
Online-access resources.

Physical components are shipped according to this policy. Digital and online-access components may be delivered separately and may become available before the physical products ship.

A delay involving a physical component does not necessarily delay or cancel access to a digital component.

Each component remains subject to the policy applicable to its format.

20. Assessments, Consultations, and Implementation Services

The following are professional services and are not physically shipped:

Launch Readiness & Compliance Assessment;
Consultations;
Virtual sessions; and
Nurse Business Launch Concierge™ implementation services.

Questionnaires, reports, project documents, and implementation deliverables may be provided electronically through email, an online portal, shared workspace, website account, or another approved delivery method.

These services are governed by the applicable:

Terms & Conditions;
Refund and Cancellation Policy;
Service agreement;
Proposal; and
Scope of work.

21. Amazon and Third-Party Orders

Products purchased through Amazon are subject to Amazon’s current:

Processing;
Shipping;
Tracking;
Replacement;
Return; and
Refund policies.

Contact Amazon Customer Service directly for an order placed through Amazon.

The same rule applies to purchases made through another independent retailer or marketplace. Nurse Unchained cannot directly modify, replace, or refund an order for which another seller collected payment.

22. Contact Us

For shipping, delivery, tracking, or digital-access assistance, contact:

Nurse Unchained™
A brand operated by Venoir, LLC
Email: info@nurseunchained.com
Website: NurseUnchained.com

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